Comments on: Alitalia should die, die, DIE! http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/ To boldly muse about Open Source Fri, 23 Jul 2010 14:18:52 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Mat http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-64640 Mat Tue, 15 May 2007 10:27:54 +0000 http://www.rabellino.it/blog/?p=153#comment-64640 Flying Alitalia is one of the easiest ways of looking for trouble. Want your bagages lost, stolen and destroyed, and expect zero compensation? Want to deal with the most rude personnel? Want to have your certified letter claims unanswered? If you answer YES to any of these questions, go ahead, fly Alitalia!!! Flying Alitalia is one of the easiest ways of looking for trouble. Want your bagages lost, stolen and destroyed, and expect zero compensation? Want to deal with the most rude personnel? Want to have your certified letter claims unanswered? If you answer YES to any of these questions, go ahead, fly Alitalia!!!

]]> By: Sue http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-48058 Sue Fri, 06 Apr 2007 21:47:14 +0000 http://www.rabellino.it/blog/?p=153#comment-48058 Hello. if you have documentation of your problems with the airline, please forward your name & contact info to suealitalia@gmail.com We are going to attempt to put a class action suit together. If you know of anyone else that has had problems and can prove it, please let them know as well Hello. if you have documentation of your problems with the airline, please forward your name & contact info to suealitalia@gmail.com

We are going to attempt to put a class action suit together. If you know of anyone else that has had problems and can prove it, please let them know as well

]]> By: Peter D http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-11452 Peter D Wed, 01 Nov 2006 15:57:28 +0000 http://www.rabellino.it/blog/?p=153#comment-11452 AVOID AVOID AVOID!!!!!! Unfortunately I didn't research Alitalia too much before booking a flight back in May from Boston to Palermo. Made it to Sicily OK, but the trip back took almost 24 hours, cancelled flight caused delay in PMO of 8 hours, rerouted through Rome, London and finally to Boston - very late. Their website shows compensation due - printing it is one thing, actually collecting is another. We're on our third customer "service" agent in NY. Time to call the lawyers - even if it costs more to sue than we're getting. AVOID AVOID AVOID!!!!!! Unfortunately I didn’t research Alitalia too much before booking a flight back in May from Boston to Palermo. Made it to Sicily OK, but the trip back took almost 24 hours, cancelled flight caused delay in PMO of 8 hours, rerouted through Rome, London and finally to Boston – very late. Their website shows compensation due – printing it is one thing, actually collecting is another. We’re on our third customer “service” agent in NY. Time to call the lawyers – even if it costs more to sue than we’re getting.

]]> By: John Mulhall http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-10576 John Mulhall Fri, 20 Oct 2006 19:29:55 +0000 http://www.rabellino.it/blog/?p=153#comment-10576 On May 8 I flew from Dublin to Palermo with Alitalia. Arrived near midnight, to find they had lost my bag. Tried to report loss with two officials. None spoke English and I do not speak Italian. Joined the lost luggage queue. Forty minutes later I was still in the queue. Had booked a taxi and he was threatening to leave. Had to take taxi to reach destination. Reported loss two days later. Spent a week in Sicily with no clothes, and no help from Alitalia. Back in Ireland, tried to contact lost luggage dept. in Hampton to no avail. They do not answer phones. Left phone messages. Not returned. Sent emails. Not answered. Wrote letters. Not answered. Sent letters and invoices to Hampton and Rome. Not answered. Got travel agent to ring them. They did not return her calls. Told me she had never experienced anything like it in her life. Emailed Italian Embassy in Dublin to complain. At last! A phone call from lost luggage! At last! The sound of a human voice, not a machine. However, the human voice said Alitalia would not compensate me for the loss because I did not report the loss on arrival at Palermo. Telling the voice I had spent forty minutes in a queue trying to do just that did not impress the human voice either. I am taking Alitalia to the Small Claims Court. I urge anyone reading this, avoid this company like the plague. On May 8 I flew from Dublin to Palermo with Alitalia. Arrived near midnight, to find they had lost my bag. Tried to report loss with two officials. None spoke English and I do not speak Italian. Joined the lost luggage queue. Forty minutes later I was still in the queue. Had booked a taxi and he was threatening to leave. Had to take taxi to reach destination. Reported loss two days later. Spent a week in Sicily with no clothes, and no help from Alitalia. Back in Ireland, tried to contact lost luggage dept. in Hampton to no avail. They do not answer phones. Left phone messages. Not returned. Sent emails. Not answered. Wrote letters. Not answered. Sent letters and invoices to Hampton and Rome. Not answered. Got travel agent to ring them. They did not return her calls. Told me she had never experienced anything like it in her life. Emailed
Italian Embassy in Dublin to complain. At last! A
phone call from lost luggage! At last! The sound of a human voice, not a machine. However, the human voice said Alitalia would not compensate me for the loss because I did not report the loss on arrival at Palermo. Telling the voice I had spent forty minutes in a queue trying to do just that did not impress the human voice either.
I am taking Alitalia to the Small Claims Court. I urge anyone reading this, avoid this company like the plague.

]]> By: Anna Fiumara http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-7760 Anna Fiumara Tue, 19 Sep 2006 19:50:17 +0000 http://www.rabellino.it/blog/?p=153#comment-7760 Alitalia?? Well my story is not quite as bad as yours but it sure sucks! July 2005 flight booked from London Heathrow to Milan - Milan Bombay. Monsoon season - flight cancelled the night before, but NOBODY told me. I check in as normal in London, so far so good. I get to Milan - FLIGHT CANCELLED!! I was a guest of a family in Bombay,so when they offered me an alternative flight to Delhi, which is approximately 700 miles away it was like offering me Florida if I wanted to go to NYC!! I was also told that the next flight to Bombay was full but that I would be able to go on standby 3 or 4 days later. The first definitive place I was offered was for 3rd August and as my annual leave ended 6th August that was also no alternative. I asked Alitalia for compensation for the flight and other expenses I had in connection with my holiday. £101 for the necessary inoculations £18 for malaria tablets £55 for the VISA to enter India. My friend's aunt is the travel agent I booked the flight with (in India), so I had to send them my tickets for the refund and guess what they said??? They WILL refund me 800 rupees - approx 7 GBP!!!!! and do you know why? Cos part of my ticket was used to get to Milan, even though I have expleined that I found out about the flight being cancelled when I got to bloody Milan!! I want to go and see someone in the Alitalia offices in London, can anyone help with locations and how to get booked in for an appointment?? thanks, Anna Alitalia?? Well my story is not quite as bad as yours but it sure sucks!

July 2005 flight booked from London Heathrow to Milan – Milan Bombay.
Monsoon season – flight cancelled the night before, but NOBODY told me.

I check in as normal in London, so far so good.
I get to Milan – FLIGHT CANCELLED!!

I was a guest of a family in Bombay,so when they offered me an alternative flight to Delhi, which is approximately 700 miles away it was like offering me Florida if I wanted to go to NYC!!

I was also told that the next flight to Bombay was full but that I would be able to go on standby 3 or 4 days later.

The first definitive place I was offered was for 3rd August and as my annual leave ended 6th August that was also no alternative.

I asked Alitalia for compensation for the flight and other expenses I had in connection with my holiday.

£101 for the necessary inoculations
£18 for malaria tablets
£55 for the VISA to enter India.

My friend’s aunt is the travel agent I booked the flight with (in India), so I had to send them my tickets for the refund and guess what they said???

They WILL refund me 800 rupees – approx 7 GBP!!!!! and do you know why? Cos part of my ticket was used to get to Milan, even though I have expleined that I found out about the flight being cancelled when I got to bloody Milan!!

I want to go and see someone in the Alitalia offices in London, can anyone help with locations and how to get booked in for an appointment??

thanks,

Anna

]]> By: reza_nasrin http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-6971 reza_nasrin Sat, 09 Sep 2006 21:21:11 +0000 http://www.rabellino.it/blog/?p=153#comment-6971 On August 6th 2006 I took a flight from Brussels International Airport to Milan (MXP) with flight AZ155 and a connected flight from Milan to Mehrabad Airport ( Tehran – Iran ) with flight AZ 754. My luggage number is :AZ 122743. My file reference number that I received at Mehrabad Airport is: THRAZ 16469 My luggage never arrived at Mehrabad Airport ( Tehran – Iran ). My luggage has a light brown color, it has 2 straps to close it, one of the straps is damaged (it doesn’t close well). The luggage closes with a zipper and the zipper is locked with a small lock. There is not address tag on my luggage. Here are my personal information, if my luggage has arrived, you can deliver it to this address. Or for further information you can call my cell or fixed number. Reza Nasrin NO 414 _ PIROOZY avenue HAMEDAN _IRAN Cell: 0098-918-111-9258 Home: 0098-811-8273655 When I arrived at Mehrabad Airport on August 6th I went to “baggage claim” to report my lost luggage, there they made up a file for me, “Property Irregularity Report (P.I.R.)”. My file reference number that I received at Mehrabad Airport is: THRAZ 16469 During the period of 10 days I called Mehrabad Airport several times to check if my luggage arrived. In that period a friend of mine also called the following number for me: Lost & Found Brussels Airport: Tel. +32 (0) 2-723.08.40, this number asks to enter an 8-digit number, which I don’t have neither has my friend. So, this could not help me either. In the meanwhile I went to Mehrabad in person to ask more information about my lost luggage. After 10 days, on August 17th , I went Alitalia Company - Bank Tejarat Building , Argentina Square in Tehran where I had a meeting with Mr Farid, personnel in charge. Mr Farid took a copy of my passport, my tickets and also a copy of the P.I.R. which I made up with the personnel from “baggage claim” at Mehrabad Airport ( Tehran – Iran ). Mr Farid kept the original of that complain letter and gave me a copy. Also I gave Mr Farid a list of all my personal belongings that were inside my lost luggage. Then Mr Farid told me to wait for 55 days, if my luggage wasn’t found within those 55 days I had to go back and he said that they would pay me “something like” 60 dollar per kilogram that was in my luggage. I can’t wait for 55 days and hope that Alitalia will do everything to find my luggage back! I paid for my ticket, I paid to use the service of Alitalia. The value of my luggage is more worth to me then the money that Alitalia offers. It has an emotional value which is not possible to pay back in money! With this letter I would like to ask you to give me up-to-date information about my luggage, to give me a clear view on my file. What is my file reference number with Alitalia? Also give me the file reference number that I can use at the World Tracer. Because now I have nothing! Thank you for your attention and I hope that I can receive my luggage soon. Sincerely, Reza Nasrin NO 414 _ PIROOZY avenue HAMEDAN _IRAN On August 6th 2006 I took a flight from Brussels International Airport to Milan (MXP) with flight AZ155 and a connected flight from Milan to Mehrabad Airport ( Tehran – Iran ) with flight AZ 754. My luggage number is :AZ 122743.

My file reference number that I received at Mehrabad Airport is: THRAZ 16469

My luggage never arrived at Mehrabad Airport ( Tehran – Iran ).

My luggage has a light brown color, it has 2 straps to close it, one of the straps is damaged (it doesn’t close well). The luggage closes with a zipper and the zipper is locked with a small lock. There is not address tag on my luggage.

Here are my personal information, if my luggage has arrived, you can deliver it to this address. Or for further information you can call my cell or fixed number.

Reza Nasrin

NO 414 _ PIROOZY avenue

HAMEDAN _IRAN

Cell: 0098-918-111-9258

Home: 0098-811-8273655

When I arrived at Mehrabad Airport on August 6th I went to “baggage claim” to report my lost luggage, there they made up a file for me, “Property Irregularity Report (P.I.R.)”. My file reference number that I received at Mehrabad Airport is: THRAZ 16469

During the period of 10 days I called Mehrabad Airport several times to check if my luggage arrived. In that period a friend of mine also called the following number for me: Lost & Found Brussels Airport: Tel. +32 (0) 2-723.08.40, this number asks to enter an 8-digit number, which I don’t have neither has my friend. So, this could not help me either. In the meanwhile I went to Mehrabad in person to ask more information about my lost luggage.

After 10 days, on August 17th , I went Alitalia Company – Bank Tejarat Building , Argentina Square in Tehran where I had a meeting with Mr Farid, personnel in charge. Mr Farid took a copy of my passport, my tickets and also a copy of the P.I.R. which I made up with the personnel from “baggage claim” at Mehrabad Airport ( Tehran – Iran ). Mr Farid kept the original of that complain letter and gave me a copy. Also I gave Mr Farid a list of all my personal belongings that were inside my lost luggage. Then Mr Farid told me to wait for 55 days, if my luggage wasn’t found within those 55 days I had to go back and he said that they would pay me “something like” 60 dollar per kilogram that was in my luggage.

I can’t wait for 55 days and hope that Alitalia will do everything to find my luggage back! I paid for my ticket, I paid to use the service of Alitalia. The value of my luggage is more worth to me then the money that Alitalia offers. It has an emotional value which is not possible to pay back in money!

With this letter I would like to ask you to give me up-to-date information about my luggage, to give me a clear view on my file. What is my file reference number with Alitalia? Also give me the file reference number that I can use at the World Tracer. Because now I have nothing!

Thank you for your attention and I hope that I can receive my luggage soon.

Sincerely,

Reza Nasrin

NO 414 _ PIROOZY avenue

HAMEDAN _IRAN

]]> By: Kelly http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-6663 Kelly Tue, 05 Sep 2006 22:15:13 +0000 http://www.rabellino.it/blog/?p=153#comment-6663 Same here, looking for an alternate number for Alitalia. Left 5 messages over the past two days about our lost luggage and no one has called us back. Their online baggage tracking services doesn't work on top of it!!! This after a trip that started with my wife and I going to pick up our electronic tickets before the flight and being told that only one was available. The other one had already been printed but they were willing to sell me another one for the same price ($1000!)so I could get on the flight with my wife! I've rarely gotten so angry and aggravated by such an incompetent company. I had a receipt for two electronic tickets purchased together and stating to pick them up at the check-in desk before our departure and these idiots are telling me I have to purchase another one because was printed. I had to escalate the thing through the roof for nearly 2 and a half hours until a manager for Alitalia finally discovered they had made an error... Let's not even talk about being forced to check all carry-on bags and then finding out that half the people on our trans-Atlantic flight hadn't been required to do so... Worst Airline Company! Sorry I had to vent the frustration… Same here, looking for an alternate number for Alitalia. Left 5 messages over the past two days about our lost luggage and no one has called us back. Their online baggage tracking services doesn’t work on top of it!!!

This after a trip that started with my wife and I going to pick up our electronic tickets before the flight and being told that only one was available. The other one had already been printed but they were willing to sell me another one for the same price ($1000!)so I could get on the flight with my wife! I’ve rarely gotten so angry and aggravated by such an incompetent company. I had a receipt for two electronic tickets purchased together and stating to pick them up at the check-in desk before our departure and these idiots are telling me I have to purchase another one because was printed. I had to escalate the thing through the roof for nearly 2 and a half hours until a manager for Alitalia finally discovered they had made an error…

Let’s not even talk about being forced to check all carry-on bags and then finding out that half the people on our trans-Atlantic flight hadn’t been required to do so…

Worst Airline Company! Sorry I had to vent the frustration…

]]> By: Emilia http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-4350 Emilia Sat, 15 Jul 2006 15:07:27 +0000 http://www.rabellino.it/blog/?p=153#comment-4350 I couldnt agree with you more! I just got back today and had every single problem possible!! They lost my luggage at my holiday desitnation and then also on my return to London!! I sit here now waiting for a call from Alitalia to tell me whats going on. I was actually trying to get another number for them (as the desk wont answer the phone!) when I came across your site. I have vowed never ever to fly with them again. Dont care what I have to pay or what I have to do...not going there again!! I couldnt agree with you more! I just got back today and had every single problem possible!! They lost my luggage at my holiday desitnation and then also on my return to London!! I sit here now waiting for a call from Alitalia to tell me whats going on. I was actually trying to get another number for them (as the desk wont answer the phone!) when I came across your site.

I have vowed never ever to fly with them again. Dont care what I have to pay or what I have to do…not going there again!!

]]> By: Elzeviro » Decent audio/videoconf gear? http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-3188 Elzeviro » Decent audio/videoconf gear? Fri, 07 Jul 2006 10:38:49 +0000 http://www.rabellino.it/blog/?p=153#comment-3188 [...] given my recent travel woes, with more travel upcoming, I’m starting to consider technology should really come to the rescue. Steve Loughran is pointing me to the wonderful HP Halo stuff, but I don’t quite happen to have $550.000 spare for setting it up plus the required 18K/mo in running costs. Moreover, I really would love to go the extra mile, and move towards some kind of “virtual presence”. [...] [...] given my recent travel woes, with more travel upcoming, I’m starting to consider technology should really come to the rescue. Steve Loughran is pointing me to the wonderful HP Halo stuff, but I don’t quite happen to have $550.000 spare for setting it up plus the required 18K/mo in running costs. Moreover, I really would love to go the extra mile, and move towards some kind of “virtual presence”. [...]

]]> By: Simone Gianni http://boldlyopen.com/2006/07/01/alitalia-should-die-die-die/comment-page-1/#comment-2742 Simone Gianni Sun, 02 Jul 2006 15:56:53 +0000 http://www.rabellino.it/blog/?p=153#comment-2742 Alitalia, you still flying Alitalia? Rayanair, costs about the half (and to Dublin was a quite expensive Rayanair flight, to other destinations they have really aggressive prices), got an hour of delay on return flight, but actually the plane from Italy arrived late so maybe it is not their fault, you choose the food you want and pay for it accordingly (better than eating that 'WTF is this' stuff and have no idea how much you paid for it, while a Ryanair quite tasty hot dog + coke was 4.50 euros), airplanes are quite barebone, but actually new and clean (as opposed to my last alitalia airplane, with gray tape everywhere)... it's a public company anyway, ever found a public company that actually works? Alitalia, you still flying Alitalia? Rayanair, costs about the half (and to Dublin was a quite expensive Rayanair flight, to other destinations they have really aggressive prices), got an hour of delay on return flight, but actually the plane from Italy arrived late so maybe it is not their fault, you choose the food you want and pay for it accordingly (better than eating that ‘WTF is this’ stuff and have no idea how much you paid for it, while a Ryanair quite tasty hot dog + coke was 4.50 euros), airplanes are quite barebone, but actually new and clean (as opposed to my last alitalia airplane, with gray tape everywhere)… it’s a public company anyway, ever found a public company that actually works?

]]>